Sales Policies
o Payment
o Accepted Methods
o TT From International banks
o Verification
o Shipping
o Location
o International
o Countries Served
o Options
o Duties, Taxes and Other Fees
• TT From International Banks
• Purchase Orders from educational or governmental institutions only
We accept TT from International banks in Canadian dollars only. We do not accept personal checks.
If you paid via money order, please write the order number in the 'Memo' section and send it to:
Seranostics Inc.
220 Duncan Mill Rd. suite 616,
Toronto, ON, M3B 3J5,Canada
If we do not receive payment within ten days, we are unable to guarantee availability of the products ordered.
Orders may require additional verification for one or more reasons, including using a different billing and shipping address.
To expedite the verification process, please ensure that the shipping address for the order is correct.
We normally ship your order within a week if it's in stock and it's not Saturday, Sunday, or a holiday. Shipping cutoff time is 12:00 P.M. (Noon) .There are some exceptions where an order may be delayed one day due to product availability. If this is the case for your order, the estimated ship date shown at checkout will reflect the extra day.
You will receive a shipment tracking number for all UPS and FedEx shipments, and for all USPS Priority and Express Priority International shipments.
UPS and FedEx do not ship to P.O. Boxes, APO, FPO, or DPO address. If you need to ship to a P.O. Box, APO, FPO, or DPO address, you must choose USPS as your shipping method.
Seranostics Inc. headquarter warehouse is located in and ships from Toronto, Ontario.
Seranostics Diagnostics Inc. is a global mission. We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you as much information as we can. If after reading all of this, you have specific questions, please contact us and we'll be happy to help you.
For some international orders, we may ask for a credit card verification form in order to process your order. It protects the cardholder and Seranostics against fraudulent transactions.
When using your credit card, you will be billed in CAD Currency and your credit card company will bill you with your local currency at the current exchange rate.
International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by Seranostics. These fees are specific for the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by Seranostics at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you.
Sometimes your country's customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice. If you need further assistance, please contact us.
We ship to the following countries:
A-B - Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria
C F - Cape Verde, Cayman Islands, Chile, China, Christmas Island, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia
G-L - Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Kiribati, Korea, Republic of (South Korea), Latvia, Liechtenstein, Lithuania, Luxembourg
M-P - Macao, Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar
R-S - Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Republic Of, Seychelles, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland
T-W - Taiwan, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom (Great Britain), Uruguay, Vanuatu, Vatican City, Venezuela, Virgin Islands, British, Virgin Islands, Wallis and Futuna
Sorry, but we do not ship to any countries that are not on this list.
FedEx International Priority:
• Delivery usually takes one to seven business days, depending on the country.
• Is not guaranteed to arrive on a certain date.
• Packages can be tracked using the FedEx Website.
USPS First-Class Mail International:
• Cheapest method to send an international package
• Is not guaranteed to arrive on a certain date.
• No tracking information available
• Delivery times vary greatly depending on the country; can take up to 8 weeks for delivery in extreme cases
• Packages will be delivered using your country's local mail service
• Packages will be delivered using your country's local mail service
• Remote island nations have reported ship times of up to eight weeks, so FedEx is usually a better choice for shipping to those
Shipping Cost: This is the cost charged by Seranostics at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by an Seranostics representative, it does not cover any of the following:
Duties and Taxes: These are applied by your country's customs department based on the value and characteristics of whatever is being imported. Every country has their own unique regulations and procedures.
Brokerage Fees: These are charged by a company to facilitate transactions between buyers and sellers. The brokerage fee is charged for services such as negotiations, sales, purchases, delivery, or advice on the transaction. In the case of importing shipments, brokerage companies often serve as the means by which the shipment is cleared through a country's customs and border protection department. These services often can incur a fee. Depending on a country's customs clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle of importing a package.
In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs facility. Check your country's customs laws and see if it's possible. You can also contact the shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking number for them to reference.
Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier. These fees can include things like storage fees, expedited clearance fees and fees for having to correct customs documentation. Your customs bill should have a breakdown of what the fees are if they are applied. Most shipments don't incur hefty ancillary fees, but you should check with how certain shipping carriers deal with ancillary fees.
